FAQ

Everything you need to know. If your question is not answered here, contact us at hi@mvm.shop. We aim to respond within 24–48 business hours.

Product & Sizing

How do your pieces fit?

Most pieces are designed with an oversized or relaxed fit. For a closer fit, we recommend sizing down. Please check the fit notes on each product page before ordering.

Where can I find the size guide?

Each product page includes a size chart with garment measurements. We list the measurements of the actual garment, such as chest, shoulder, and length, so you can compare them with a similar piece you already own.

What fabrics do you use?

Fabric composition and weight in GSM are listed on each product page. Many of our outerwear pieces and hoodies use heavyweight fabrics as part of their intended design.

Will sold-out pieces be restocked?

Some core pieces may be restocked. Limited releases are not restocked. Join our mailing list to hear about restocks and new drops first.

Drops & Releases

How do I hear about new drops?

Join our mailing list and follow us on Instagram, TikTok, Pinterest, and YouTube. Subscribers receive early access and the first notice of restocks.

Can I reserve an item before a drop?

We do not hold or reserve stock. All drops are available on a first come, first served basis.

Orders & Payment

What payment methods do you accept?

We accept the payment methods shown at checkout. All payments are processed securely.

Can I change or cancel my order?

Email hi@mvm.shop as soon as possible. If your order has not entered fulfillment, we will do our best to help. Once it has been packed or dispatched, changes may no longer be possible.

I didn’t receive an order confirmation.

Please check your spam or promotions folder. If you still cannot find it, email us with the name and email address used at checkout and we will resend it.

Do you offer a first order discount?

New mailing-list subscribers receive 10% off their first order.

Shipping

Where do you ship?

We ship worldwide.

How long does shipping take?

Orders are processed within 1–3 business days. The following delivery times are estimates from the date of dispatch:

Region	Standard	Express
United States & Canada	5–10 business days	3–5 business days
United Kingdom	5–10 business days	3–5 business days
Europe	6–12 business days	3–5 business days
Asia	5–10 business days	3–5 business days
Australia	6–12 business days	3–5 business days
Rest of the World	6–12 business days	3–5 business days

How much is shipping?

Standard shipping starts at $4.99 USD and is free on orders of $150 USD or more, worldwide. Express shipping is available where shown at checkout. View full rates in our Shipping Policy.

Will I be charged customs duties or import taxes?

International orders may be subject to duties, import taxes, customs charges, or carrier handling fees, depending on the destination. Unless these charges are shown as prepaid at checkout, they are not included in your order total and are the recipient’s responsibility. We cannot mark orders as gifts or declare a value lower than the purchase price.

How do I track my order?

You will receive a tracking link by email once your order has shipped. Please allow up to 48 hours after dispatch for tracking to update.

My tracking says delivered, but I have not received my order.

Please check your delivery location, household members, neighbours, and local delivery office first. Then contact us as soon as possible, preferably within 7 days, and we will investigate with the carrier.

Returns & Refunds

What is your return window?

You can request a return within 14 days of delivery. For a change-of-mind return, items must be unworn beyond trying on, unwashed, and returned with tags and original packaging where possible.

How do I start a return?

Visit our Return Center, or email hi@mvm.shop with your order number. We will send the return instructions and address by email. Please do not send an item back before receiving instructions from us.

Who pays for return shipping?

For change-of-mind returns, return shipping is the customer’s responsibility. If customs duties or carrier fees are charged on the return shipment, we may deduct the applicable amount from the refund where permitted by law.

If we sent the wrong item or the item is faulty, contact us first. We will provide return instructions and arrange an appropriate solution, including reasonable return shipping costs.

I received the wrong item, an item is missing, or my item is faulty.

Email hi@mvm.shop as soon as possible with your order number, a description of the issue, and photos where helpful. We will review the issue and arrange an appropriate replacement or refund.

How long do refunds take?

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days of receiving the return, or sooner where required by applicable law. Your bank or payment provider may need additional time to post the refund.

For full details, please see our Refund Policy.

Product Care

How should I wash my pieces?

Follow the care instructions on the garment tag and product page. As a general guide, wash cold, inside out, and hang dry. Avoid tumble drying heavyweight cotton to help it keep its shape.

Will heavyweight pieces shrink?

Minimal shrinkage can occur with heavyweight cotton. Cold washing and air drying help keep shrinkage to a minimum.

Wholesale, Press & Collaborations

Do you offer wholesale or stockist partnerships?

Yes. Email business@mvm.shop with your store details and we will be in touch.

I would like to collaborate with or feature ME VS ME.

We welcome enquiries from artists, creators, and stylists. Email business@mvm.shop with your proposal.

Still Need Help?

Email hi@mvm.shop. We aim to respond within 24–48 hours.