Refund policy

We accept return requests within 14 days of delivery. After requesting a return, please send your item back within 14 days of receiving our return instructions.

How to Request a Return

Start your return through our Return Center or email hi@mvm.shop with your order number. We’ll send you the return instructions and address by email. Please do not send an item back before receiving these instructions.

For a change-of-mind return, please handle the item only as you would when trying it on in a store. Return it unworn beyond trying it on, with any tags and original packaging where possible. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to inspect the item, where permitted by law.

Please keep your proof of postage until your return has been resolved.

Return Shipping and Import Charges

For a change-of-mind return, you are responsible for the cost of shipping the item back to us, unless applicable law requires otherwise.

If customs duties, import taxes, or carrier handling fees were paid directly to a carrier or customs authority, they are generally not refunded by us. You may be able to request a refund from the relevant authority. Contact us if you need order documents to support a request.

Please follow the customs instructions we provide for your return. If return-shipment charges are billed to us, we’ll contact you about any amount that may be deducted from your refund, where permitted by law.

Free Promotional Items

If you return part of an order that included a free promotional item and the remaining order no longer qualifies for that promotion, please return the promotional item as well. If you keep it, its disclosed value may be deducted from your refund where permitted by law.

Wrong, Missing, Damaged, or Faulty Items

Please inspect your order when it arrives and contact mevsmevip@gmail.com as soon as possible if an item is missing, incorrect, damaged, faulty, or significantly different from its description. Include your order number, a description of the issue, and photos where helpful.

We’ll review the issue and arrange an appropriate resolution, such as a replacement or refund. If we sent the wrong item or an item is faulty, we’ll provide return instructions and cover reasonable return shipping costs. If a refund is due, we’ll also refund applicable original shipping charges. If you paid customs duties or import taxes for the affected item, please send us the receipts so we can review those costs with you.

Reporting an issue promptly helps us investigate it, but the timeframes for change-of-mind returns do not limit your rights regarding faulty or incorrectly supplied goods.

Items That Cannot Be Returned

Gift cards and items made to your personal specifications may not be eligible for change-of-mind returns, except where required by law. Sale items follow the same return rules as full-price items.

These exceptions do not affect your rights if an item is faulty, damaged, or incorrectly supplied.

EU and UK Cancellation Rights

If applicable consumer law gives you a statutory right to cancel an online order, you may notify us within 14 days of receiving the goods without giving a reason. You may contact us by email; using the Return Center is optional. After notifying us, please send the goods back within the period required by applicable law.

For an eligible cancellation, we’ll refund the amount required by law, including the cost of our least expensive standard delivery option where applicable. If you chose a more expensive delivery method, the additional delivery cost may not be refunded. You are responsible for return postage if we informed you of that cost before purchase, unless the item is faulty or we agree otherwise.

You may try on an item as you would in a store. We may reduce the refund if it has been handled beyond what is necessary to inspect it, where permitted by law.

Refunds

We’ll email you when we receive your return and update you once it has been reviewed. Approved refunds will be sent to your original payment method. We aim to issue refunds within 10 business days of receiving the return, or sooner where required by law. Where applicable law allows a refund to be processed upon proof that you have sent the goods back, we’ll follow that requirement.

Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed your refund was issued, please contact mevsmevip@gmail.com.