Shipping policy
We ship worldwide. We carefully pack every order and dispatch it as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Processing may take longer during sales, product launches, and peak holiday periods. We’ll contact you if there is a significant delay.
Shipping Rates & Delivery Times
We offer Standard and FedEx / UPS Express shipping where available. The delivery times below are estimates from the date of dispatch. Please allow an additional 1–3 business days for order processing.
Free standard shipping on orders of $150 USD or more, worldwide.
United States & Canada
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5–10 business days | $4.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $29.99 |
United Kingdom
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5–10 business days | $4.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $29.99 |
Europe
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 6–12 business days | $5.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $29.99 |
Asia
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 5–10 business days | $4.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $19.99 |
Australia
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 6–12 business days | $5.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $29.99 |
Africa
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 6–12 business days | $6.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $29.99 |
Rest of the World
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 6–12 business days | $9.99; free on orders of $150+ |
| FedEx / UPS Express | 3–5 business days | $39.99 |
All rates are in USD. Available shipping methods and final shipping costs are shown at checkout based on your delivery address.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number and a link to follow your parcel. Tracking information may take up to 48 hours after dispatch to update.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs charges, or carrier handling fees, depending on the destination.
Unless these charges are expressly shown as prepaid at checkout, they are not included in the product price or shipping cost and may be collected from you by the carrier or local customs authority. Any charges collected on delivery are the recipient’s responsibility. Free standard shipping does not cover import charges.
We cannot predict the exact amount of these charges. We also cannot mark orders as gifts or declare a value lower than the actual purchase price.
If an order is refused or returned because import charges were not paid, please contact us. Any refund will be handled in accordance with our refund policy and applicable law. Shipping and return costs may be deducted where permitted.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before placing an order. If you notice an error, email us at hi@mvm.shop as soon as possible. If the order has not shipped, we’ll do our best to correct it.
Once an order has shipped, we may not be able to change the address. If an incorrect or incomplete address provided at checkout causes a parcel to be returned, additional shipping costs may apply before we can send it again.
Shipping Delays
Delivery times are estimates and are not guaranteed. Customs clearance, carrier disruptions, severe weather, and other circumstances may cause delays.
If your order has not arrived within the estimated window, contact us at hi@mvm.shop and we’ll help check its status.
Lost or Damaged Parcels
If tracking shows your parcel as delivered but you cannot find it, please check your delivery location, household members, neighbors, and local delivery office. Then contact us as soon as possible, preferably within 7 days, so we can investigate with the carrier.
If your parcel arrives damaged, email hi@mvm.shop with your order number and photos of the packaging and item. We’ll review the issue and help resolve it. These contact guidelines do not limit any rights you may have under applicable consumer law.